Chargeback & Payment Dispute Policy
1. Definition of Chargeback
A chargeback is a payment reversal initiated by the customer through their bank or payment provider.
2. Mandatory Contact Requirement
Customers must contact Vexro before initiating any dispute or chargeback:
📧 info@vexro.in | 📞 +91 9278180802
Failure to do so will be considered a violation of this policy.
3. Fraud & Abuse Prevention
Any attempt to initiate a chargeback after successful delivery, or by making false claims, will be treated as fraudulent activity.
Vexro reserves the right to:
Block future transactions
Suspend customer accounts
Initiate legal action
4. Proof of Delivery
Courier confirmation, OTP verification, tracking logs, or delivery records shall be considered valid proof.
Once delivery is confirmed, chargeback claims may be rejected.
5. Binding Refund Policy
All refunds shall be processed strictly as per our Return & Refund Policy.
Customers agree not to bypass this process by initiating chargebacks.
6. Dispute Resolution Period
Customers must allow at least 7 working days for resolution after contacting us before escalating the dispute.
7. Liability for False Chargebacks
Customers initiating unjustified chargebacks shall be liable for:
Chargeback fees
Financial losses incurred by Vexro
Vexro reserves the right to recover such losses.
8. Agreement
By placing an order on our website, you agree to this Chargeback & Payment Dispute Policy.